Reasonable Accommodations at Hartford Stage
Hartford Stage is committed to providing an open, welcoming, and accessible environment, working to ensure all of our patrons are treated with respect and dignity, and assisting patrons with reasonable accommodation. To speak with someone about your request, please contact the Hartford Stage Box Office by phone (860-527-5151), e-mail (email@example.com) or by visiting us at 50 Church Street. Click here for directions and hours.
Services for Patrons with Mobility Disabilities
The main entrance for Hartford Stage is fully accessible and is located on Church Street, through the Box Office lobby. An elevator within the main lobby is available to bring guests upstairs for accessible seats in our 11th row, to enjoy our upper lobby bar, or to view the exhibit for our current production.
Hartford Stage has wheelchair accessible locations where patrons may remain in their wheelchairs during their performance. Wheelchair accessible seating may be purchased by phone, in person, or online. We also have locations that do not require stairs, which are easier to access when using a variety of mobility aids. Please inform the Box Office of any accessibility needs when purchasing tickets.
Mobility aids that cannot be stored safely within the patron’s seating area will be stored outside the theater as close as possible to the patron’s seat.
While Hartford Stage does not own a parking facility, both the adjacent MAT Garage and nearby Church Street Garage offer accessible parking spaces on every level. The MAT Garage offers an accessible ramp on its ground floor level that exits directly into Hartford Stage’s courtyard.
Hartford Stage is equipped with accessible restrooms. They are located in the back corner of our main lobby, to the right of the stairs.
Emergency Evacuation Assistance
Hartford Stage employees and volunteers have been trained in proper procedures for emergency evacuation situations and are responsible for assisting patrons who have mobility disabilities to designated locations.
Services for Patrons Who are Deaf or Hard of Hearing
Assistive Listening Devices
Available for every performance, assistive listening headphones can be obtained at and returned to the Guest Services podium in the main lobby.
Open Captioned Performances
This state of the art service provides the dialogue of the production on a text screen on one side of the stage and is synchronized with the onstage performance. Open captioning assists people with varying degrees of hearing loss as well as hearing audience members who might not catch every word during a performance.
*Please see individual performance calendars for details on Audio described and Open Captioned performance date and times.
Services for Patrons Who are Blind or Have Low Vision
Audio Described Performances
Audio description enables audience members who are blind or have low vision to hear descriptions of actions, body language, lights, costumes, scenery and other aspects of the production not conveyed by voices from the stage. This service is provided during the 2:00 pm Saturday Matinee Series 24.