Subscriber FAQ

Subscriber FAQ

Where are the box office hours posted online?
Hover over "Plan Your Visit" link in the navigation menu above. The hours are listed in the left column. The hours are also listed in "Directions & Hours".

Tell me about parking!
Parking is free on the street after 6:00pm and also on weekends, unless the city of Hartford has posted otherwise. Most of our patrons park in the MAT Garage next door to the theatre. This garage is owned by the Hartford Parking Authority, not Hartford Stage. If you tell them you were at Hartford Stage, they will charge you $6.50 when you leave the garage. You can also pre-pay at the Hartford Stage box office by purchasing a voucher, but it is the same price.

Where can I find information on directions & parking online?
Under "Plan Your Visit".

Where can I see the seating chart?
Under "Plan Your Visit", click "Seating Chart". You can even click on each section of the theatre and see a picture of the view from that section!

Where are the Stagenotes?
Look at the top right of the screen. Click "Stagenotes"!

How do I contact the Hartford Stage?
On the homepage, scroll to the bottom, click "Contact Us", and send us your message! Also, feel free to e-mail questions to

What is your policy on refunds/exchanges?
All ticket sales are final. However, in certain cases if you do need to exchange your tickets to another performance date of the same show, it is $10/ticket plus any difference in ticket price. Subscribers never pay fees to exchange their tickets, unless they miss their show. The only exception is Preview Week subscribers, who pay $10/ticket to move from Preview performances to the Regular run. To request a ticket exchange please fill out the online form or call the box office at 860-527-5151.

What happens if it snows? Do you ever cancel performances? How would I know if a performance has been cancelled?
Although we seldom cancel performances, it does sometimes happen in extreme circumstances. If a performance is cancelled, the box office will reach out to each patron booked into the performance via phone and/or e-mail and offer alternative options. We will also always post cancellations on our website and social media. If you cannot make a performance due to a weather related issue, you can always call the box office and we will do our best to accommodate you.

Do any area restaurants offer discounts to Hartford Stage patrons?
Yes! Many local restaurants offer discounts to patrons before and after performances. For example, Dish Bar & Grill on Main St offers 20% off entrees to all ticket holders. Be sure to ask your server when you are downtown for a show!

Do you have a dress code?
There is no particular dress code, but most of our patrons dress “business casual” to come to performances.

General FAQ

How do I know if you are hiring?
Look to the top right of the web site. Click "Jobs" to see all open positions.

How do I join the e-mail list to receive your news?
Look to the top right of the web site. Click "Sign Up Now" to receive news, updates, and special offers.

Where do I find your Ticket Donation Policy?
On the main navigation, hover over "See A Show", and click on "Ticket Donations" for the policy and application process.

Where is group information?
On the main navigation, hover over "See A Show", and click on "Bring A Group".

Do you offer classes?
Yes! For more information, click on "Education" on the main navigation!

I'd like to make a donation to the theatre. How do I donate to the theatre online?
Thank you for your donation! To donate online, hover over "support the stage" and click on "donate now".